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Web Intelligenz
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Eight hours, cut into ten-minute pieces.

Most agency retainers bill in half-day blocks, so a five-minute text change costs you four hours. Support 48 does not work like that.

An eight-hour package of 48 ten-minute credits, used for training, strategic advice, or other technical and marketing tasks. Convenient and cost-effective for small businesses, and the perfect way to fill skill gaps. Build a month below and watch the credits go.

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Build a typical month

Support 48 fits

Credits used

12 / 48

2.0 hours used 36 credits left

Comfortably inside Support 48, with 36 credits spare for the month something goes wrong.

The packages

Two ways to keep us on call

Credits do not expire monthly. Use six one month and twelve the next.

Most popular

Support 48

$960 48 credits · eight hours

An eight-hour package of 48 ten-minute credits, used for training, strategic advice or other technical and marketing tasks.

  • 48 credits of ten minutes each
  • Small jobs cost one credit, not an hour
  • Training and mentoring included
  • Use them across the whole engagement
Enquire about Support 48
Flexible

Custom

Need more time? We can create a custom package just for you, sized to what you actually use rather than what fits a plan name.

  • Any number of credits
  • Priority response if you need it
  • Can bundle with managed hosting
  • Reviewed every quarter, adjusted honestly
Talk about a custom package

Other prepaid sizes

Same ten-minute credits, bought in a different quantity.

Who it suits

For the business that wants to drive, with someone in the passenger seat

We can work with small businesses who have limited resources to train and mentor people to do their own DIY digital marketing. In doing this we are filling your digital marketing skills gap, whether that is strategy, technical or creative.

Or hand the whole thing over

  • You have someone in-house

    Capable, but not a specialist in everything. We cover the gaps rather than replacing them.

  • The jobs are small and frequent

    Text changes, a new page, a plugin misbehaving. Individually tiny, collectively a headache.

  • You want to learn, not depend

    Plenty of clients use credits on training so they need us less next quarter. That is fine by us.

  • A retainer feels like too much

    You do not need us every week. You need us to pick up when something breaks.

Pairs with hosting

Most clients bundle support with managed hosting

Hosting keeps the site up to date, secure and fast. Support credits cover the things only a person can do. Together it means one number to call, and nobody arguing about whose problem it is.

View Managed Hosting

  • Hosting handles the machine

    Updates, backups, security, speed

  • Credits handle the judgement

    Advice, training, changes, decisions

  • One number for both

    No triage between two suppliers

How credits work

The questions everyone asks first

  • Do unused credits expire?

    Not monthly. You bought eight hours, you have eight hours. Use six credits one month and fourteen the next if that is how the work falls.

  • What if a job takes twelve minutes?

    Two credits. We round to the nearest ten minutes, and we tell you the cost before we start anything larger than a couple of credits.

  • Can we use credits on strategy, not just fixes?

    Yes, and the clients who get the most out of it usually do. Training, strategic advice and second opinions all count.

  • What happens when we run out?

    We tell you before you get there, not after. Then you top up, move to a custom package, or stop. No automatic rollover you did not agree to.

Not sure how many hours you need?

Neither are most people at the start. Tell us what you have been struggling with and we will suggest a size, or tell you that you do not need one.

Book a strategy call1300 140 056